Refund policy

We are a small, independent shop, making caps in small runs. We care about getting your order right.

If your cap arrives wrong, damaged, or faulty, we will work with you to put it right at no cost to you. If you would like a different fit, color, or Scripture reference, we offer exchanges on unworn caps under the terms below.

Have a question or an unusual situation? Please get in touch. A real person will listen and explain what we can do.

Nothing in this policy limits your rights under applicable law.

1. Exchanges

We offer exchanges for fit, color, or a different Scripture reference. We do not offer change of mind refunds, except where required by law. Pre-order cancellations are covered separately below.

Exchange terms at a glance:

• Request window: Contact us within 7 calendar days of delivery.
• Condition: The cap must be unworn, with its original tags attached.
• Return deadline: Ship the cap back within 14 calendar days of our exchange approval email.
• Return shipping: You cover the cost of shipping the cap back to us.
• Replacement shipping: Abba & Co. covers standard shipping for your replacement.
• Availability: We confirm your replacement before you return anything.
• Replacement dispatch: We inspect your return and, if it meets the exchange conditions, dispatch your replacement within 3 business days of receiving it.

How to request an exchange

Email hello@theabbaco.com within 7 calendar days of delivery. Include your order number and the cap you would like instead. This is the deadline to ask for an exchange, not for the returned cap to reach us.

Please wait for our approval and return instructions before sending anything back. We will confirm replacement availability and any price difference before you decide to go ahead. If your preferred cap is unavailable, we will talk through the available alternatives before you return anything.

Once approved, ship your cap back within 14 calendar days of our approval email. It must be unworn, with its original tags attached. The cap needs to be shipped within that period; it does not need to arrive within it. Please keep your proof of postage.

We will inspect the returned cap when it arrives. If it meets the exchange conditions, we will dispatch your agreed replacement within 3 business days and email you the shipping confirmation. This timeframe is for dispatch, not delivery.

If the returned cap does not meet the exchange conditions, we will contact you to explain what we found and discuss the next steps before taking further action.

Outside the exchange window?

You are welcome to contact us. We cannot promise an exception, but we will review your circumstances and let you know what we can do. This applies to change of mind exchanges and does not limit your rights concerning faulty or incorrect goods.

2. Wrong, damaged, or faulty items

If your cap arrives damaged, faulty, or different from what you ordered, email hello@theabbaco.com as soon as possible, preferably within 7 calendar days of delivery. Include your order number, a short description of the issue, and photos showing the problem where possible.

If you discover a fault later, please still contact us. The seven day reporting request does not limit your rights under applicable law.

Please keep the cap and, where possible, its packaging while we arrange the next steps. Avoid wearing or altering the cap further once you notice the issue.

We may ask for additional information or for the cap to be returned for inspection. If a return is needed, we will provide instructions and cover the return shipping. Please contact us before arranging or paying for shipping yourself.

Once we confirm the issue, we will arrange an appropriate replacement, refund, or other remedy at no cost to you, in accordance with applicable law.

We usually reply within one business day.

3. Reviewing requests

We review requests personally. To help us understand what happened and resolve your request fairly, we may ask for proof of purchase, photos, or the return of the cap for inspection.

For change of mind exchanges, approval is subject to receiving the original cap and confirming that it meets the exchange conditions.

If the cap was a gift and you do not have the order number, contact us with the information you have. We will do our best to help locate the order.

4. Pre-orders

Launch edition caps are sold as pre-orders. Payment is collected when you place your order. The expected delivery date is December 10, 2026.

You may cancel your pre-order at any time before your cap ships for a full refund to your original payment method. To request cancellation, email hello@theabbaco.com with your order number.

If your cap is not produced, you will receive a full refund.

If the expected delivery date changes, we will contact you with an updated estimate and explain your cancellation and refund options.

After delivery, the exchange and wrong, damaged, or faulty item terms above apply. Nothing in these terms limits your rights under applicable law.

5. Refunds

We do not offer refunds for fit, color, or a change of mind, except where required by law or under the pre-order cancellation terms above.

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the funds to appear, depending on your payment provider.

6. Finding the right fit

Each cap comes in one adjustable size, designed to fit approximately hat sizes 6⅞ to 7⅝. Fit can vary by individual.

Not sure about the fit, color, or which Scripture reference to choose? Email hello@theabbaco.com before ordering. We would be glad to help you choose.

7. Shipping addresses

Please check that your shipping address is complete and accurate before placing your order.

If you notice an address error, email hello@theabbaco.com as soon as possible with your order number and the correct address. We will do our best to update it before shipment, but we cannot guarantee changes once an order has been dispatched.

If a package is returned to us because the address provided was incorrect or incomplete, you will be responsible for the cost of shipping it again. We will confirm the address and shipping charge with you before resending it.

If we make an addressing error, we will cover the cost of correcting it.

8. Policy updates

We may update this policy from time to time. The current version will be published on this page. Updates will not reduce any rights or commitments that apply to orders already placed.

9. Contact us

For exchange requests, order problems, pre-order cancellations, or questions before purchasing, email hello@theabbaco.com.

Please include your order number if you have one. We usually reply within one business day.

Thank you for supporting Abba & Co.